Legal

Privacy Policy

Last updated: 21 April 2026

This Privacy Policy explains how PeasTech AI Solutions Pvt Ltd(“PeasTech”, “we”, “us”) collects, uses, stores, and shares information in connection with the Neetsi platform (the “Service”). We are the data fiduciary for personal data processed through the Service within the meaning of the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

1. Who can use the Service

The Service currently operates on a closed, invitation-only basis. User accounts are created by an administrator on behalf of each learner; there is no public self-signup. If a minor (a person under 18 years of age) is to use the Service, their parent or legal guardian must consent to this policy before access is granted on the minor’s behalf, in accordance with the DPDP Act.

2. Information we collect

We collect and process the following categories of information:

  • Account data: a username chosen by the administrator, an internal login identifier, a hashed password, and an account approval status. The Service may generate a synthetic internal email address (for example,username@neetmock.local) that is not an operational mailbox and is used only as an internal login key.
  • Attempt data: your responses to practice questions and mock tests, timestamps, time spent per question, score summaries, subject-wise breakdowns, bookmarks, and — optionally — the free-text reasoning you choose to record while answering a question.
  • Tutor interactions: the prompts you send to the AI tutor and the responses returned to you, stored so that we can cache, improve, and debug the feature.
  • Technical data: a session cookie used to keep you signed in, basic request logs (IP address, user agent, timestamp, path) retained for security and debugging, and error telemetry when something fails.

We do not intentionally collect sensitive personal data such as government identifiers, financial information, biometric data, health records, caste, religion, or sexual orientation. Please do not submit such information through the Service or in tutor conversations.

3. How we use information

We use the information listed above to:

  • authenticate you and keep your session secure;
  • deliver mock tests, explanations, analytics, and tutor responses;
  • produce your personal performance analytics and recommendations;
  • detect abuse, prevent fraud, and protect the integrity of the Service;
  • improve the Service by diagnosing bugs, evaluating models, and measuring feature quality in aggregate;
  • comply with legal obligations.

We do not sell your personal data. We do not use your attempt history or tutor conversations to train third-party foundation models; see the sub-processor section below for the specific contractual terms that apply.

4. Legal bases (DPDP Act)

We process your personal data on the basis of your consent (given through the administrator at account creation, with guardian consent where applicable), for the performance of the Service you have been granted access to, and for the legitimate uses permitted under the DPDP Act such as security, fraud prevention, and compliance with applicable law.

5. Sub-processors and hosting

The Service relies on the following third-party processors. Each acts on our instructions under contractual safeguards:

  • Supabase — managed PostgreSQL database and authentication, hosting account records, attempt summaries, and cached AI responses.
  • Cloudflare R2 — object storage for source PDFs, extracted images, and figure crops.
  • OpenAI and Anthropic — large language model inference for explanations, solutions, and the AI tutor. Prompts you submit are transmitted to these providers for processing. We use API endpoints whose terms prohibit the use of customer content for training the underlying models.
  • Microsoft Azure (OCR) — optical character recognition used during administrative ingestion of past papers; student accounts are not routed through it.
  • Hostinger — virtual-server hosting for supporting services.

Some of these providers process data outside India. Where that occurs, it is done under contractual terms permitted by the DPDP Act and, where applicable, standard contractual clauses or equivalent safeguards.

6. Cookies and similar technologies

We use a strictly necessary session cookie to keep you signed in. We do not use advertising cookies, cross-site tracking pixels, or third-party analytics that build marketing profiles.

7. Data retention

We retain account and attempt data for as long as your account remains active, and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. Server and security logs are typically retained for up to 90 days. When the retention purpose ends, we delete or irreversibly anonymise the data.

8. Security

We apply reasonable technical and organisational safeguards — encrypted transport (HTTPS), password hashing, least-privilege database access, row-level security, environment-scoped API credentials, and access logging. No internet service can be guaranteed absolutely secure; please use a strong password and keep your credentials private.

9. Your rights

Subject to the DPDP Act, you have the right to:

  • obtain a summary of the personal data we hold about you;
  • ask us to correct inaccurate or incomplete data;
  • ask us to erase personal data that we no longer need to retain;
  • withdraw consent (which may end your access to the Service);
  • nominate another individual to exercise your rights in case of incapacity; and
  • complain to the Data Protection Board of India if you believe your rights have been violated.

To exercise these rights, write to contact@peastech.in. We may need to verify your identity before acting on a request.

10. Children

Because NEET candidates frequently include minors, we require parental or guardian consent before creating an account for a person under 18. We do not knowingly use the personal data of children for tracking, behavioural profiling, or targeted advertising.

11. Changes to this policy

We may update this policy from time to time. Material changes will be notified through the Service or to the account administrator. The “Last updated” date above reflects the most recent revision.

12. Grievance officer

In accordance with Indian law, the grievance officer for this Service can be contacted at contact@peastech.in or +91 9642 366 377. We endeavour to acknowledge grievances within a reasonable time.

13. Contact

PeasTech AI Solutions Pvt Ltd
Flat 304, Pratyusha Towers, Ramaswamy St.,
Patamatalanka, Vijayawada – 520010, Andhra Pradesh, India
Email: contact@peastech.in
Phone: +91 9642 366 377